Have you ever called a business, only to be greeted by a person who is unknowledgeable, unprofessional or just plain rude. Many business owners do not realize that the phone is the public face of their company. Having an inexperienced person, temporary hire or summer intern can end up costing the company thousands of dollars.
As an alternative, many companies hire ex call center representatives. Call centers tend to pay low wages and have a high turnover. But these individuals are thoroughly trained in answering the phones, dealing with difficult clients and delighting customers. Every employee at Geek Central has worked in a call center or help desk environment, and customers can tell the difference the minute that they call in.